I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 2 business days of processing and production time for your order to ship out.
Average transit times to italy
- Ship from wholesale on ITALI : Average transit times 2-3 Business days ( Free ) Over 60€
- Ship from wholesale on USA : Average transit times 2-7 Business days ( Free ) all Orders
- Ship from wholesale on CINA : Average transit times 5-10 Business days ( Free ) all Orders
Average transit times to United States
- Ship from wholesale on USA : Average transit times 2-6 Business days ( Free ) all Orders
- Ship from wholesale on ITALY: Average transit times 3-6 Business days ( Free ) Over 99$
- Ship from wholesale on CINA : Average transit times 5-10 Business days ( Free ) all Orders
Average transit times to Europe
- Ship from wholesale on ITALI : Average transit times 2-6 Business days ( Free ) Over 99€
- Ship from wholesale on USA : Average transit times 3-7 Business days ( Free ) all Orders
- Ship from wholesale on CINA : Average transit times 5-10 Business days ( Free ) all Orders
Average transit times to Global
- Ship from wholesale on ITALI : Average transit times 5-12 Business days ( Free ) Over 99€
- Ship from wholesale on USA : Average transit times 5-12 Business days ( Free ) all Orders
- Ship from wholesale on CINA : Average transit times 5-12 Business days ( Free ) all Orders
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
If this happens to you, please contact us with
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION , CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours
